Reference

How gan89 Handles Your Personal Data

Your account data — including your registered wallet details for DANA, OVO, or GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayCookie & Session ControlsData Access RequestsIndonesia-Region Policy

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency sit at the centre of how we run account data at gan89. Every connection between your device and our platform uses SSL encryption, so data in transit — including wallet references for DANA, OVO, and GoPay — cannot be intercepted. Account access is protected by OTP verification: when you log in from a new device or location, a one-time code is sent to your registered contact before entry is granted. Players in Palembang and across Indonesia access the same account protections regardless of device or network.

SSL Encryption

All data exchanged between your browser or app and gan89 travels over SSL. This covers login, payment references, and account updates without exception.

OTP Account Access

Every new device login triggers an OTP check to your registered contact. This step blocks unauthorised access even if your password is compromised.

Data Retention Policy

We keep only what is necessary. Transaction records are held for the period required by applicable rules; non-essential session data is purged on a rolling cycle.

Data Request Handling

You can ask us to confirm what data we hold, correct inaccuracies, or request deletion where permitted. Submit via live chat or email and we will respond promptly.

What This Privacy Policy Covers

gan89 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with gan89, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and the e-wallet identifiers you link — whether that is your DANA number, OVO account, or

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GoPay wallet. We use this data to process deposits and withdrawals, respond to account queries, and meet any obligations required under applicable law in your region. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — including
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the local rails you use to move funds — is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session and device data is cleared
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on a shorter cycle. Your continued use of the platform after any update to this policy means you have reviewed and accepted the revised terms. Access and eligibility depend on local law and are available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT & REQUESTS

Reach Us About Your Privacy

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. You can reach us through live chat on the gan89 site, by email, or through the in-app help channel on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message arrives.

Live Chat Open the chat widget on any gan89 page. Available around the clock for account and data queries from Indonesia.

Email Support Send your data request or privacy question to our support address. Include your registered account email so we can locate your record quickly.

In-App Help Tap the help icon inside the gan89 mobile interface. Submit a data request directly from your account without switching to another channel.

Your Privacy Questions Answered

These are the questions we hear most often about how gan89 handles personal data. If your question is not covered here, reach out through live chat or the in-app help channel.

We collect your name, contact details, and the e-wallet identifiers you register — such as your DANA, OVO, or GoPay account number. Device and session data is also logged for security purposes.

We share data only with payment processors needed to complete your transactions, and with any authority where disclosure is required by applicable law. We do not sell your data for marketing.

Transaction records are retained for as long as applicable financial regulations require. Session and device data is cleared on a shorter rolling cycle. You can ask us for specifics via support.

Contact us through live chat on the gan89 site, by email, or via the in-app help channel. Include your registered account email so we can locate your record and process the request.

Payment data passes through SSL-encrypted channels. Only the transaction amount and reference are stored on our side. Your wallet PIN and authentication credentials are never held by us.

Yes, we use session and analytics cookies to keep your account active and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

How gan89 Handles Your Personal Data

How We Protect and Manage Your Data

Reach Us About Your Privacy

Your Privacy Questions Answered

01 What personal data does gan89 collect when I open an account?

02 Does gan89 share my data with third parties?

03 How long does gan89 keep my account and transaction data?

04 How do I request access to or deletion of my personal data?

05 How does gan89 protect my data when I use DANA, OVO, or GoPay?

06 Does gan89 use cookies, and can I control them?

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