Reference

Our Legal Terms and What They Mean for Your Account

At gan89, the legal framework covering your account — from how we handle your data to how transactions via DANA, OVO, and GoPay are processed — is designed to be clear and accessible.

Account & Data RightsDANA, OVO, GoPay ContextIndonesia Region CoverageCookie & Privacy PolicyContact for Legal Requests
gan89 Our Legal Terms and What They Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us for Legal and Policy Questions

If you have a question about your rights under our privacy policy, want to flag a compliance concern, or need to submit a formal data request, our support team handles these through the channels below. We aim to respond to all legal and account-related queries within a reasonable timeframe, and we keep a record of each request for your reference.

Live Chat Support Reach our Indonesia support team directly through the live chat icon in your account dashboard. Available around the clock for account, policy, and wallet verification queries.
Email for Legal Requests Send formal data access, correction, or deletion requests to our legal contact email. We log every submission and follow up with a reference number so you can track progress.
Account Help Centre Our help centre covers policy FAQs, wallet verification steps for DANA, OVO, and GoPay, and step-by-step account security procedures — available from any mobile browser.
ACCOUNT SECURITY PRACTICES

Data Handling, Cookies, and Account Protection

Security and transparency are the two pillars of how we manage your information on gan89. Every section here explains a concrete part of how your data moves through our platform — from the moment you log in to the moment a transaction clears in your DANA or OVO wallet.

Data Storage and Retention

Account and transaction data is stored on encrypted servers. We keep records only for as long as required by applicable law in Indonesia, then delete them. You can request a data summary at any time through live chat.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your account settings on any mobile or desktop browser.

Account Security and OTP Flow

Every login triggers an OTP sent to your registered mobile number. Withdrawals to GoPay, OVO, or DANA require a second verification step — confirming the wallet number matches the one on your account before the transfer is released.

Legal Contact and Data Requests

To request access, correction, or deletion of your personal data, submit a request through our legal email channel. We confirm receipt within one business day and aim to resolve all requests promptly under applicable regional rules.

Legal Questions We Get Asked Most

These are the questions our support team receives most often about account rights, data handling, and how our legal terms apply to your use of the platform — including context around local payments and eligibility in Indonesia.

We collect the information needed to verify your identity and process transactions — your name, contact details, and the wallet details for DANA, OVO, or GoPay linked to your account. No additional data is collected without your knowledge.

Yes. Submit a data access request through our legal email channel or via live chat. We will compile and send the data held on your account, typically within the timeframe required by applicable regional law.

Contact our support team with a deletion request. Where no legal retention obligation applies — such as minimum transaction record requirements — we will delete your data and confirm in writing once the process is complete.

Your wallet credentials are encrypted and used only to process your transactions. We do not sell or share payment data with third parties outside the direct transaction processing chain — and never for marketing purposes.

Access to our platform depends on local law and is available only where regulations in your eligible region permit. If you are in a region where access is restricted, you will be informed at the point of trying to open or use your account.

After account closure, we retain only the records required under applicable law — typically transaction history for a minimum statutory period. All other data is deleted. You can request confirmation of deletion through our legal contact channel.